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Terms & Conditions

Welcome to our website please read the following terms and conditions if you continue to look at our pages on this website your are agreeing to comply with and be bound by our terms and conditions. If you disagree with any part of these terms and conditions please do not use our website.

General Description

All items on display and offered for sale are designed and made by Roger Squires (exceptions being chains and clip fasteners etc). The photographs and designs on this site are not to scale. All silver and precious metal items are hallmarked at the London Assay office in compliance with current hallmarking legislation. All work is sold as described as seen, the product you choose will vary slightly as each piece is made individually. The dimensions and weights given are approximate due to the handmade nature of each individual piece.

Silver and bronze sculptures are in editions and are signed and numbered please note there will be variations in the patinas from sculpture to sculpture in an edition.

Ordering & Purchasing

We are not an on-line shop however we would be pleased to take enquiries for and ordering of commissions and stock items shown on this web site should you be interested please enquire by telephone or e-mail. If an item is unavailable we will inform you of the remanufacturing and delivery times. Sculpture down payments, commissioned and personalised bespoke goods are non-refundable.

An order will be deemed to have been placed when we receive written confirmation from you and a deposit or full payment has been accepted and successfully received, any outstandijng remaining invoice balance not paid within a reasonable time considered by Roger Squires, will be subject to a percentage surcharge on the outstanding balance of the invoice unpaid.

At present we are only able to take payment by cheque or bank transfer.

Please inform us immediately should you wish to cancel your order. If work has begun on an order Roger Squires reserves the right to claim for compensation for any loss and expenses arising from any cancellation. Contact details are on the website.

Because precious metal prices are subject to daily change on the global markets, we reserve the right to change any estimate or quote given to you for work or services offered on this website from the date of enquiry, quotes given and not taken up or an order placed within a period of 7 days will be subject to re-costing or the order turned down. Prices shown for work on this website are only indicative of the range and subject to change until the order is confirmed,

Delivery

Goods will be despatched when full payment has been received and cleared, invoices are to be paid in full, due on the date of the invoice. All items will be packaged securely and will be sent by Royal Mail special delivery service, at a minimum postage and shipping delivery fee of £11.50 per small item, (ie pendant within the UK). Larger items and items of higher value will be charged accordingly including postal overseas. We will e-mail or phone details of delivery date, please arrange that someone is available to receive the item as it will need to be signed for. Other delivery arrangements can be discussed.

Damaged or Faulty Goods

We like to think that our work is of the highest standard and delivered to you in perfect condition and that you will be satisfied with any of our products. Please, inspect your parcel on receipt for signs of damage. In the event of damage please check the contents and inform us within 48 hours of receipt by telephone or e-mail to make arrangements for the item to be returned, and we will endeavour to replace, mend or refund the item ASAP.

Returns & Refunds

We hope you will be delighted with your purchase but if for any reason you are not please inform us within 48 hours of receipt and the item to be returned within 14 days. A full refund of the purchase (excluding personalised, and customised work) will be made providing the goods have not been used or worn and are in their original condition. They must be securely despatched to us in the same or similar robust packaging and correctly insured to the full value of the contents. we suggest that any returned parcel is sent via a delivery method which offers this service. The parcel is your responsibility until it is received by us.

The return postage will not be refunded.

RISK AND PROPERTY
Once the Goods have been received by you, all risk of damage to, or loss of, the Goods shall pass to you. Irrespective of delivery and the passing of risk in the Goods, or any other provision of these conditions, the ownership of the Goods shall not pass to you until we have received in cash or cleared funds payment in full for the price of the Goods and all other Goods agreed to be sold by us to you for which payment is then due. Until such time as the ownership of the Goods passes to you, we shall be entitled to ask you to return the Goods to us.

Personalised items or commissions specifically made for you or customised for you will not be refunded. ie (A resized ring becomes a custom personalised order and not returnable). Please ensure you have your finger sized accurately it is your responsibility bear in mind a wider band is tighter on the finger than a thin band try on a ring of a similar width and profile as the one you wish to order. I take my size measurement from the leading edge of the ring.
Some of the rings can be resized but will incur a fee and some rings will require a remake at extra cost, do not return a ring for resizing without notifying me first and use Royal Mail special delivery service all return postal and shipping costs are down to you the purchaser, charging will be at my discretion which I will inform you of when we discuss your particular ring.)

Due to health and safety Legislation earrings will not be refunded.

Special Requests and Commissions

We are happy to discuss and undertake commissions or to personalise any items to suit your needs with regards to commissioned or personalised work. A non refundable minimum fee for commissioned designed projects will be £300.00 inc VAT,

Intellectual Property

You may view, download or print the information on this website for personal use only for the purpose of ordering products from this website. You may not otherwise reproduce, modify, copy or distribute or use any of the material for any commercial purposes without written permission of Roger Squires. All designs or manufacturing processes of commissioned work are subject to copyright.

This is in accordance with the Data Protection Act.

No personal information that has been provided by you will be kept any longer than that to fulfil your requested order. Nor will the information be used, passed or sold to another third party.

Any data kept will be with your permission only.

GDPR Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, or any third party services you access.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly. I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Roger Squires Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Roger Squires Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

To provide you my services and comply with my obligations under both the Roger Squires Seller Policy and Roger Squires Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me For purposes of EU data protection law, I, Roger Squires, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@rogersquires.com. Alternately, you may mail me at:

Roger Squires, Melmir, High Street, Shipton Bellinger, Hampshire, SP97UG, ENGLAND

Disclaimer

Your use of this website is only acceptable on condition that you agree to our terms and conditions. Though every effort has been made to display and describe items correctly on this website we will not accept responsibility for an inconsistencies or errors that may have occurred and gone unnoticed. We do not warrant the completeness of any material on this website or to the products or prices described on it. Web images are not to actual size nor are they binding as to detail. Colours may not be exact as shown. You agree to the use of this website only for lawful purposes and in a way that does not infringe the rights or inhibit others the use of this website. We reserve the right to change modify, substitute or remove without notice any information on this site.

The Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE WEBSITE IS ENTIRELY AT CUSTOMER'S OWN RISK, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE WEBSITE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE WEBSITE SPECIFICALLY, THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNATHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT,TORTUROUS BEHAVIOUR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER, NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE WEBSITE.